Frequently Asked Questions (FAQ)

Packet pickup details and race day instructions are available on the race-specific website. Please visit your race-specific event page for exact dates, times, and locations.

QR Code Required:Your QR code is required to pick up your race packet. It is included in your RunSignup registration confirmation email, sent immediately after registration.

Can't Find Your QR Code?

• Log into www.runsignup.com
• Select your Profile Picture (top right) then Profile
• Find the event under Upcoming Events
• Select Resend Confirmation

Important Notices:

• All changes must be made before the deadline and cannot be made at packet pickup
• If race packet delivery was not purchased, you must attend packet pickup the day before the race
• No packet pickup is allowed after pickup closes, NO EXCEPTIONS
• Picking up for others is allowed with their QR code
• Picking up for 20 or more participants? Email us at least 1 week in advance with your estimated pickup time.

If you purchased the VIP Package or Race Packet Delivery Add-On:

• Your packet will be shipped 7-10 days before race day
• A tracking email will be sent once shipped
• Orders are limited to one per person

Changes must be completed BEFORE the 30-day deadline.

Option 1: From Your Confirmation Email

• Select Manage Registration above your QR code

Option 2: From RunSignup

• Log into www.runsignup.com
• Profile Picture then Profile
• Select your event under Upcoming Events
• Choose Manage Registration

Available Options:

• Transfer Event (upgrade/downgrade distance, virtual/in-person)
• Transfer to Another Race (within the series)
• Transfer to Someone Else
• Add-Ons (packet delivery, VIP access, swag, spectator passes, challenges)
• Giveaway (shirt size changes)
• Shipping (update shipping address for this event)
• Estimated Time
• Team Challenge
• Defer Registration (see Deferral section below)

Step 1: Defer (Before Deadline)

• Must be completed 30 days before race day or before sell-out

Step 2: Complete Deferral (When Next Year Registration Opens)

• Log into www.runsignup.com
• Profile Picture then Profile
• Select Deferrals
• Choose Complete Deferral
• Select Start Transfer

Deferrals not completed when registration opens will be forfeited.

• Events are held rain or shine
• Lightning at start time delays the race 15 minutes
• Continued lightning may lead to additional delay or cancellation
• If canceled, no refunds will be issued

• All registrations are NON-REFUNDABLE
• Applies regardless of injury, illness, pregnancy, emergencies, or weather
• No exceptions

Transfer Event (Distance Change)

• Deadline: Before packet pickup closes the day before the race
• Fee: $30
• No transfers to sold-out distances

Transfer to Another Race

• Deadline: 30 days before race day
• Fee: $30

Defer to Next Year

• Deadline: 30 days before race day
• Fee: $30

Transfer to Virtual

• Deadline: Race Day
• Results due within 1 week after race day
• Fee: $30

Transfer to Someone Else

• Deadline: Before packet pickup closes
• Fee: $0

• Cost: $10 (Credit Card Only)
• Pre-Pay Option: Available through parking.com
• Parking opens 2-3 hours before race start
• Arrive at least 1 hour before your start time
• Late arrivals will not be allowed to start

• Arrive 1 hour prior to start time
• Line up in your corral 10-25 minutes before start
• Start with your registered distance only
• Corrals close once the race starts
• Late starters will be disqualified, no exceptions.

• Bibs must be worn facing forward on the front of your shirt
• Required to enter corrals and be on course
• Anyone without a bib will be removed from the course

• Start Groups: Assigned A-E by estimated finish time
• Walking: Allowed, must finish before course closure
• Age: All ages allowed; bib required for everyone
• Strollers: Not Allowed
• Headphones: Not Allowed
• Prohibited: Bikes, skates, non-official wheeled vehicles
• Wheelchairs: Allowed, no separate division
• Drones: Personal drones prohibited (FAA controlled airspace)

Participants will be marked DNF if:

• The registered distance is not completed
• Course closure time is exceeded

Course Time Limits

• Marathon & Half Marathon: 6 hours 30 minutes
• 5K & 10K: 2 hours 30 minutes

• Located every 1.5-2 miles
• Water & Gatorade provided
• Marathon & Half Marathon only: Pickle Juice, bananas, oranges
• Participants may carry personal hydration

Available every 1.5-2 miles along the course.

• VIP purchasers will be on the VIP list
• Check in at the VIP area on race day to receive wristband

• Gender-specific adult sizes only
• No youth sizes at this time

Exchanges

• Must bring original shirt
• No worn shirts accepted
• Limited to inventory available

• Early bird pricing: 10% off
• Multi-person discount: $5 off (5+ registrants)
• Multi-race bundle discounts: 15%

• Roads are not fully closed
• Right lane remains open to traffic
• Off-duty police manage intersections for safety

For race-specific details, always refer to the official event website for your race.